Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Vin Tan
vtan@wdcigroup.net
1
Article
Last Month
200.0%
Credit Transfer is not working if the source Program Enrollment is withdrawn
Published January 11th, 2022 by Vin Tan
Description The Auto Credit Transfer feature will not work if the source Program Enrollment is withdrawn (i.e. the student has withdrawn from the source Program Enrollment). Resolution If target Program Enrollment exists There are two options: Admin can configure the 'Contribute Credit Transfer' option in the Program Enrollment Statuses (Custom Me
Extend the Pathway availability in the Student Community
Published December 23rd, 2021 by Vin Tan
Description For students that are falling behind their progression or those wanting to extend their studies, is it possible to add/extend the pathway availability in the Student Community? Resolution Yes, this is possible as the number of pathways displayed in the Student Community is based on the PE Pathway record of the student's Program Enrollm
RIO Education Deployment Process
Published January 10th, 2022 by Vin Tan
RIO Education Deployment Process We understand that not all our customers are the same, therefore customization is required in most cases to cater to their business requirements. This document outlines the deployment process for the customization or change request of RIO Education. The following information is required before the development is star
Credit Transfer for Elective Courses (Optional)
Published February 10th, 2022 by Vin Tan
Credit transfer for elective Courses (optional) When a Course is completed, the credit transfer engine will create a new Course Connection for the related Course if it is not found on other Program Enrollments for a student. When a new Program Enrollment is created, the "Optional" Course Connection will also be created if the completed Course is f
RIO Ready: Student Request Components
Published January 25th, 2022 by Vin Tan
StudentRequest_Package Components for the Student Request functionality . Name Type Description redu_Student_Request Flow The main flow that handles the following student requests: Grievance. Request for Approved Absence. Extension of Assessment Application for RPL. Special Consideration. Variation of Enrolment. Appeal of Results. Documentation Requ
Setting up RIO Ready for Demo or Prototype Instance
Published April 12th, 2022 by Vin Tan
This document outlines the steps to quickly set up RIO Education with RIO Ready within 1 hour (excluding the 1 hour waiting time). This document breaks down into 3 main sections as below: Package Installation. Community Configuration. Testing. The outcome of the setup is to allow students to self-register from the Student Community and submit a Prog
Load More