US English (US)
ES Spanish

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Log in
English (US)
US English (US)
ES Spanish
  • Home
  • RIO Certification
  • RIO Challenge
  • RIO Challenge v3
  • RIO Challenge - Delivery

[Functional] C13 - Student Service

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • RIO Certification
    RIO Certification Program RIO Academy RIO Challenge RIO Recipe Training
  • Releases
    Release Notes
  • Help & Support
    Install RIO Education RIO Insights RIO Recipe Support
  • About Us
    Who is RIO Education? Start Your RIO Journey Housekeeping
  • Experience RIO in action
+ More

Table of Contents

RIO Challenge C13 - Student Service Learning outcomes Reading material Estimated time to complete Steps to complete the challenge

RIO Challenge C13 - Student Service


The Student Request function allows students to raise a support request for  a variety of issues, i.e. appeal of results, extension of assessment, etc.


Learning outcomes

  1. Learn how to submit a Student Request form as a student in the Student Community.
  2. Learn how to review and close the Case as the support team.


Reading material

  • RIO Ready: Student Support Request Functionality.‍


Estimated time to complete

15 minutes.


Steps to complete the challenge

In this challenge, a student is looking to request for an examination retake. The student will need to login to the Student Community and submit a request form.

The admin team will then need to review the Case record before resolving and closing it.


  1. Click on the 'RIO Challenge V2' tab at the bottom left of the page. Click on 'Initiate Challenge' to generate the data required for this challenge.



  2. Navigate to the Contacts list view 'Challenge 13 - Student Service' and select the student 'C13 - Fred Smith'.



    Then, login to the Experience as the student.



  3. This will take you to the Student Community, which is the front-end portal that students will interact with.
    As the student, you will now need to submit a request.

    Click on 'Cases'.



  4. Submit a Student Request.

    First, select the 'Special Consideration' form, and click 'Next'.



    Then, select 'C13 - Bachelor of Business Management' as the Program of Study, and click 'Next'.



    Fill in the following information, and click 'Submit'.



    Course C13 - Business Analytics
    Examination or Assignment Title Examination 1
    Reason for Special Consideration Examination Retake


    Click 'Next', and then 'Finish' to complete the submission.





  5. Now that the student has submitted the request, the university's support team will need to review and manage the Case.

    Log out from the Student Portal and return to the Salesforce console view.



  6. You are now in the console view as the support team to review the Case. 

    In the student record, navigate to the 'Cases' tab, and select the Student Request record that was made by the student previously in step 4.



  7. Select the 'Related' tab and create a new 'Case Comments' record.



    Fill in the following and save.



    Body Special Consideration Request Approved
    Public Ticked / Checked


  8. In the Case record, update the 'Status' field to 'Closed'. The Student Request is now approved, and the Case is closed.



  9. Congratulations, you have completed the challenge! Click on the 'RIO Challenge V2' tab at the bottom left of the page, and click on 'Complete Challenge'.



challenge 13

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • [Technical] C12 - Appointment Scheduling
  • [Functional] C10.3 - Session Scheduling (Faculty)
  • [Functional] C10.1 - Session Scheduling (Session Template)
  • [Functional] C11 - Student Scheduling
RIO Education

RIO Education, a WDCi Company. This information is proprietary, confidential and protected by copyright ©2024.

CONTACT

Get in touch

  • Privacy
  • Terms of service

Knowledge Base Software powered by Helpjuice

Definition by Author

0
0
Expand