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Introduced in v3.14, the Announcement object acts as a medium to host the info for announcements and notifications.
The audience will be notified through a custom notification bundled in RIO Education, which will appear on both the internal and Digital Experience notification bell.
By clicking on the notification, the audience will be redirected to the Announcement record page to view the announcement details.
Only Custom Notification is supported OOTB, and as such, the fields defined in this object are mainly for Custom Notification.
- However, you are not restricted from introducing new options and new fields to cater for other type of notification channels with customization.
- Notifications using WhatsApp and SMS are also possible, but will require integration with 3rd party apps.
- Notifications using email will require custom flows.
See use case and how fields are mapped: Session notifications.
|Announcement Summary||Name of the Announcement.|
|Details||A rich text area containing the notification body and details.|
A picklist option for announcement status:
|Notification Channel Type||
A picklist options for type of notification:
Note: WhatsApp/SMS would require integration with 3rd party apps. For email notification, it depends on the Salesforce OOTB email functionality and limits.
|Notification Sender Id||A text field containing the notification sender Id.|
|Notification Receivers Id||
A long text area to contain semi-colon separated receiver record id. Supported id are:
|Notification Target Type||
A picklist of custom notification target types:
|Notification Target Value||A text field that can be either the record id, page name, or external URL.|
A checkbox to indicate that the announcement has been published to notify the receivers.
A datetime field denoting when the announcement was published.