Cloud Tech Training (1 month)

The first training gives trainees a fundamental understanding of Salesforce as a platform.

Trainees will be given a self-paced training program to learn basic configurations as well as next-gen AI technology in Salesforce.

Once the learning is completed, trainees get to apply what they have learned in a real-life mini-project.

Theory

Suggested Duration: 1-2 weeks

Trailhead is a self-paced Salesforce learning program that generates the necessary training material on-the-fly and has ability to validate the exercise result automatically.

Below is a set of Trailhead topics we think are relevant for your first month of training. Trainees are advised to sign up for a new free Salesforce Trailhead account.

Link: <Trailmix> 

Practical

Suggested Duration: 2-3 weeks

Now it is time to put what you have learned in practice.

Your mission is to develop an Admission Portal for RIO University (*fictional use case) to receive application for RIO Undergraduate Program.

Target users:

1. Applicants - High school graduates who would like to further their tertiary study at the RIO University.
2. Admission Officers - Internal admins who review/approve/reject applications. 

High Level Use cases:

Applicant

1. Applicants can view the admission requirements for the undergraduate program.
2. Applicants can submit an application and upload the relevant files.
3. Applicants can view the status of the submitted applications.

Admission Officer

1. Admissions officer can view a dashboard of the latest information of the applications.
2. Admissions officer can view the details of the applicants and their submitted applications.
3. Admissions officer can approve/reject the applications by checking the applications files uploaded.

For the additional use cases (for extra points), please refer to the last part of the <Admission Portal> article. 

RIO Tech Training (1 month)

Now that you have learned Salesforce as a cloud technology, and have also done a mini project, it is time to look at what we have built in RIO Education.

This training will give you a walkthrough of the App (RIO Challenge) and test you with our certification process (RIO Certification).

Theory

Similar to Trailhead, the RIO team has developed the RIO Challenge program that helps you to learn RIO from scratch. For each RIO Challenge, we will generate the necessary data behind the scenes for you to complete the rest of the steps. Once you complete the exercise, click the Validate button to confirm the result.

Suggested Duration: 1 week

See: RIO IVY Challenges

Practical

Based on what you have learned in the RIO Challenge (Theory), it is time for you to set up the RIO Education app from scratch. You will be given a sample use case of RIO University and a test instance. Apply your knowledge to this test and get certified!

Suggested Duration: 2-3 weeks

See: RIO IVY Certification

Industrial Experience Training (4 months)

Analyse

Traits:

• Likes to assess requirements critically.
• Ability to breakdown complex requirements/problems.
• Provides insightful solutions.
• Good communication skill with customer focus attitude.

Consult

Traits: 

• Identify and diagnose customer issues and challenges accurately.
• Proficient with good communication and interpersonal skill.
• Customer-centric approach with good time management skill.
• Has empathy with customer and understand their perspective is crucial to guide them to solution.

Develop

Traits: 

• Strong foundation in programming languages and logic.
• Write efficient and maintanable code.
• Continuous learning capability to adapt evolving technologies.
• Collaborate well with other developers to achieve success outcome.

Test

Traits: 

• Meticulously examine software for defects and ensure all aspects meet specific requirements.
• Thorough testing of repetitive tasks with patience while maintaining a high level of accuracy.
• Critical thinking of potential scenarios and use cases to identify areas of weakness in the software.
• Analyse complex system and anticipate potential issues to ensure comprehensive test coverage.

FAQ

Q: How long is the duration of this program?
A: 6 months. The plan above is built based on 24 weeks period with some buffer.

Q: How do we rate your performance?
A: Based on this scoring mechanism. The passing mark is 75% and above. 

Q: Will I get a job offer at the end of my internship?
A: Yes if you score ≥75%

Q: Whom should I contact when I have technical questions?
A: We host a 30-minute Q&A session every Tuesday and Thursday. Please consolidate your questions and ask them during the session. 

Q: Where can I find the important date/ timeline for the internship?
A: You can subscribe to this calendar to view important events and the overall timeline. Alternatively, you may refer to the Helpjuice article here. 

Q: Where should I keep my internship documentation? 
A: You may create a folder with your name and use it for storing your internship documents here.

Q: Where can I find the information about the “Capturing Your Internship Journey Transformation” activity?
A: You may refer to this article.