What if a student withdraws from a Course that is already paid?
How to reset Fee Line for withdrawn Course
Table of Contents
Description
A student has enrolled to a Course, and made a payment for the Student Fee.
However, some time later, the student withdraws from the Course.
Resolution
The admin will need to update the student's Course Connection will be from 'Withdrawal Requested' to 'Withdrawn' after reviewing the case.
The admin will also need to reset the Fee Line amount so that it's not calculated into the student payment details when viewing through the portal.
For more information, see: Withdrawing or unenrolling from Courses.