Description

A student has enrolled to a Course, and made a payment for the Student Fee.

However, some time later, the student withdraws from the Course.

Resolution

The admin will need to update the student's Course Connection will be from 'Withdrawal Requested' to 'Withdrawn' after reviewing the case.

The admin will also need to reset the Fee Line amount so that it's not calculated into the student payment details when viewing through the portal.

For more information, see: Withdrawing or unenrolling from Courses‍.

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