Description

Grades have been released for student's Course Connections, but the “Completion Progress” in the Program Enrollment is not updating correctly.

For example, a student's Course Connection has been completed (grades released), and will contribute 4 credits upon completion.

However, the “Completion Progress” on the Program Enrollment did not increase.

Also, the “Credits Earned" field on the Program Enrollment did not increase, when it should have increased by 4 credits.

Resolution

There are a few possibilities for this issue, which will be described below with the steps that you can take to resolve it:

A. The Program Enrollment does not have a required PE Group.

In order for completed Course Connections to count towards the Program Enrollment's completion, you must have at least one required PE Group.

Only the PE Groups with Category = Required will have their completion progress and credits rolled up to the Program Enrollment.

Please check the category of the PE Group in your Program Enrollment record.

From your Program Enrollment record, navigate to the “Pathways” tab, and review your PE Group records.

Ensure that at least one of them has the “Category” field set as “Required”.

B. The Course Connection is not part of the PE Group.

In order for the completed Course Connection to contribute towards program completion, it needs to be part of the PE Group.

From your Program Enrollment record, navigate to the “Course Connections” tab, and find the relevant Course Connection.

Once inside the relevant Course Connection, scroll down and see if the Plan Requirement (Course) field is populated.

If that field is empty, then, you will need to set the right value, depending on your program structure setup. 

If the Plan Requirement (Course) field is indeed populated, then, check whether that Plan Requirement (Course) belongs to the right Group.

To do so, open that Plan Requirement (Course) record in a separate tab. Then, click on it's parent, the Plan Requirement (Group).

At the same time, open the PE Group record in a separate tab. Then, click on the “Plan Requirement” field. This will direct you to a Plan Requirement (Group) record.

Ensure that both Plan Requirement (Group) records from both tabs are the same record indeed.

If they are not, then, this means that your Course Connection record is using the wrong Plan Requirement (Course).

You will need to update the Plan Requirement (Course) field on the Course Connection to the right value.