US English (US)
ES Spanish

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Log in
English (US)
US English (US)
ES Spanish
  • Home
  • Help & Support
  • Support
  • Support FAQs
  • FAQ: Session Management

Why no Courses showing up in Session Scheduler

Cannot find Courses in the Session Scheduler

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • RIO Certification
    RIO Certification Program RIO Academy RIO Challenge RIO Recipe Training
  • Releases
    Release Notes
  • Help & Support
    Install RIO Education RIO Insights RIO Recipe Support
  • About Us
    Who is RIO Education? Start Your RIO Journey Housekeeping
  • Experience RIO in action
+ More

Description

Why are there no Courses in the Session Scheduler?

No Course‍ appears under Course selection in the Session Scheduler‍ when creating a new Session‍.


Resolution

Here is a checklist that you may go through.


1. Ensure that the ‍Academic Program (that the ‍Course is part of) is created under the correct Department. Please check if you have the parent account linked correctly.


‍2. If the Program is indeed under the Department, then check if the Department is created under the correct University/Institution. The correct structure or order of hierarchy for the accounts is as such:

  • Educational Institution Account.‍
    • University Department Account.‍
      • Academic Program Account‍.


Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How are Booked Places calculated
  • Managing Appointment Type, Appointment Time, and Appointment Availability
  • How does Plan Line and Booking work?
  • Why facility is not showing up in Session Scheduler
RIO Education

RIO Education, a WDCi Company. This information is proprietary, confidential and protected by copyright ©2024.

CONTACT

Get in touch

  • Privacy
  • Terms of service

Knowledge Base Software powered by Helpjuice

Definition by Author

0
0
Expand