Does RIO Education use any Certificate and Key Management?
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RIO Education is a native Salesforce Student Information System (SIS, SMS).
It does not perform any callouts to external/3rd party services, hence, by default, RIO Education does not utilize any keys/certificates.
This also means that we do not store or manage any customer-related keys/certificates.
If you are using any external/3rd party services or apps, the keys/certificates are managed within your own Salesforce instance.
One of the commonly used 3rd party apps that require a certificate is S-Docs (it is a template generation app); the certificate is only required if the app has to run as a specific user.
If you are using any external/3rd party app, and you encounter any issues that are related to them (e.g. expired certificate), kindly refer to the relevant external/3rd party app.