Description

I have received an error as follows:

Failed to process Queueable job for class rio_ed.BK_DoubleBooking_QUEUE
Caused by: System.LimitException: Apex CPU time limit exceeded

What could be the reason behind this?

Resolution

If you are performing updates on Session, Session Time, and Allocation, then, the double booking job (BK_DoubleBooking_QUEUE) is triggered if the updated Allocations meet one of the following criteria:

• rio_ed__Start__c is changed
• rio_ed__End__c is changed
• rio_ed__Resource__c is changed
• rio_ed__Status__c is changed
• rio_ed__Status__c equals to “=== WARNING MID UPDATE ===”
• rio_ed__Status__c equals to "Revalidated"

If you need to update the Allocation records, it is recommended to:

1. Use a smaller batch size in the data loader tool.
2. Sort the records by Plan Line, Resource and start in order for the double booking job to process the records better.