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  • FAQ: Student Management

Why no 'Available Consultant' to select when booking an appointment

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Description Resolution

Description

When using the Appointment Scheduler to book an appointment, the faculty that you want to assign is not available.

 

 

Resolution

Ensure that you have already set up all the necessary data needed for appointments.

 

If those are already setup correctly, then, check whether the faculty has a User. 

  • Head to Setup > Users and check if there is a User for that faculty.
     
  • Alternatively, head to the faculty's Contact record, and check if the ‘Create Community User’ checkbox has been checked.

 

If the faculty has no User, then the faculty will not be available in the Appointment Scheduler (as seen in the image above).

 

To resolve this, you will need to create a User for that faculty.

See here for a detailed guide.

 

 

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