Getting "Internal Server" errors
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
When navigating into a page (internal or digital experience) which contains RIO Education lightning components, an “internal server error” is observed. This is specifically occuring in the production instance.
Check if the problem persists in a sandbox instance (if any).
If it isn't, then check the users' profile, permission set/set group assigned against the user in sandbox versus the one in production.
Check if the configuration surrounding the component is identical between the sandbox and production.
If this is involving a component within the Salesforce digital experience environment, check the sharing sets configured for the site to see if they are identical too.
- Check if the user is granted with a RIO Education license in the production instance.
Please take note of the Salesforce Org Id too.