US English (US)
ES Spanish

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Log in
English (US)
US English (US)
ES Spanish
  • Home
  • Help & Support
  • Support
  • Deep Dive
  • RIO Education Modules
  • Module - Schedule / Delivery
  • V3 Feature: Schedule / Delivery

Session notifications

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • RIO Certification
    RIO Certification Program RIO Academy RIO Challenge RIO Recipe Training
  • Releases
    Release Notes
  • Help & Support
    Install RIO Education RIO Insights RIO Recipe Support
  • About Us
    Who is RIO Education? Start Your RIO Journey Housekeeping
  • Experience RIO in action
+ More

Table of Contents

Overview Use case Configuration

Overview

This article describes how an admin, who manages Sessions, can send out notifications to students and faculties.

Note: This feature is available from v3.14 onwards.

 

Use case

An admin in charge of Sessions / timetabling wants to notify students and faculties when there are changes in their Session (e.g. change of time or venue).

The admin will need to make some changes (record updates) before the Session is finalized.

  • This means that an automatic notification system is not ideal, as it will alert the audience every time a record is updated.

 

The admin wants to be able to notify the students and faculties only when everything is finalized.

 

So for example, once the admin has completed the changes, the admin can click on the dropdown menu for the Session, and send an announcement.

 

 

A popup will be displayed, where the admin can enter the notification details, and select the recipient, as well as the time they will receive it.

 

Once all is set, the admin can click on the “Send” button to trigger the notification to the targeted audience.

The notification will appear on both the internal and Digital Experience notification bell.

When users click on the notification, they will be redirected to the Announcement record page to view the announcement details.

 

Note:

The notification can also be sent out using these methods (not OOTB):

  • Via email.
    • This is not supported OOTB, and will require a custom flow to be built.
       
  • Via WhatsApp and/or SMS.
    • This is not supported OOTB, and will require integration with 3rd party apps.

 

 

Configuration

When the admin fills out the Announcement details and saves it, an Announcement record is created.

 

The apex class ANN_SendNotification_TDTM is used to send the notifications to the recipients, using Salesforce custom notification.

  • RIO App Notification  (API name = RIO_App_Notification).

 

The following attributes for the custom notification:

  • Notification Type Id:
    • The notification type id is default to the id of RIO_App_Notification custom notification.
       
  • Title:
    • The notification title will be the Announcement’s Name trimmed to 250 characters.
       
  • Body:
    • The notification body will be the Announcement’s Details.
    • Trimmed to 750 characters in plain text using the String.stripHtmlTags().
       
  • Sender Id:
    • The notification sender will be the rio_ed__Notification_Sender_Id__c .
    • If it is blank, it should default to the current user.
       
  • Receivers Id:
    • The rio_ed__Notification_Receivers_Id__c value needs to be split by using semi-colon (;) to become a Set of string.
    • The limit is 500 unique ids.
    • The REDU_List_UTIL will split the list by 500 per list and send the notification based on that.
       
  • Target Id/Target Page Ref:
    • The target page ref is based on the rio_ed__Notification_Target_Type__c that is selected.
    • There are 4 page ref types supported:
       
Page Ref Type Sample JSON Payload
Named Page (Experience Cloud) {
   type: "comm__namedPage",
   attributes: {
       name: "<replace with Notification Target Value>"
   }
}
Named Page (Standard) {
   type: "standard__namedPage",
   attributes: {
       name: "<replace with Notification Target Value>"
   }
}
Record Page No page ref is required, use setTargetId() instead.
Web Page {    
   "type": "standard__webPage",
   "attributes": {
       "url": ""<replace with Notification Target Value>"
   }
}

 

 

The class REDU_SessionSchedulerAnnouncement_LCTRL contains the following params:

Name Description
sessionId

The session id.

This is mapped to Announcement.Record_Id__c

announcementSummary

The announcement summary.

This is mapped to Announcement.Name

announcementDetails

The announcement details.

This is mapped to Announcement.

notifyStudents

If TRUE, the student Session Connection with Enrollment Status = Enrolled will be considered.

The student user id is obtained from the User.ContactId field.

notifyFaculties

If TRUE, the faculty Session Connection with Enrollment Status = Enrolled will be considered.

The faculty user id is obtained from the Contact.User__c.

scStartDate

For student:

If this is defined, it will get Session Connections with Start Date >= scStartDate.

 

For faculty:

If this is defined, it will get Session Connections that have attendance with Date >= scStartDate and Excused = FALSE.

scEndDate

For student:

If this is defined, it will get Session Connections with End Date <= scEndDate.

 

For faculty:

If this is defined, it will get Session Connections that have attendance with Date <= scEndDate and Excused = FALSE.

 

Once the information is gathered, an announcement record will be created with the following mapping:

Field Mapping
Name announcementSummary
Details__c announcementDetails
Record_Id__c sessionId
Notification_Channel_Type__c Notification
Notification_Receivers_Id__c Student and faculty user ids
Notification_Receivers_Contact_Id__c Student and faculty Contact ids
Notification_Sender_Id__c Current user id
Notification_Target_Type__c Record Page
Notification_Target_Value__c Blank
Status__c Active

 

 

notification

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How to create a Session using Session Template
  • Leave for faculty/staff
  • Sharing a combined class Session
  • Scheduling for Online Classes
RIO Education

RIO Education, a WDCi Company. This information is proprietary, confidential and protected by copyright ©2024.

CONTACT

Get in touch

  • Privacy
  • Terms of service

Knowledge Base Software powered by Helpjuice

Definition by Author

0
0
Expand