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  • FAQ: Program Management

Unable to approve Program Application due to "Community Username" error

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Table of Contents

Description Resolution

Description

When you manually create a Student Contact record and try to approve a Program Application, you might encounter this error below:



This is the RIO Education expected behaviour, when you are attempting to approve a Program Application for a Student Contact:

  • without a User, or,
  • without a "Community Username" in the Contact record (field empty).


The related trigger that governs this can be found here: PRAP_StudentCommunity_TDTM.


Resolution

There are three options to resolve this:


Option 1

Disable the 'Auto Student Community Registration' setting in RIO Education Custom Setting.


Option 2

Expose and populate the "Community Username" field in the Student Contact record.


Option 3

Disable the PRAP_StudentCommunity_TDTM trigger handler for the rio_ed__Program_Application__c object only.



why cannot approve application error when approving application

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