Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Shi Hern Kam
shkam@wdcigroup.net
0
Article
Last Month
Master Data Template Guide - Agreement
Published February 14th, 2023 by Shi Hern Kam
Master Data Template Please ensure that you make a copy of the Master Data Template before you start. Related Tabs 33 - Agreement34 - Agreement Course35 - Transfer Agreement Dependent Data Educational Institution Object ID Agreement: rio_ed__Agreement__c Agreement The Agreement is the record that is linked to an Educational Institution or external
Master Data Template Guide - Course Requirement
Published March 15th, 2022 by Shi Hern Kam
Master Data Template Please ensure that you make a copy of the Master Data Template before you start. Related Tabs 13 - Course Requirement Dependent Data Course Object ID rio_ed__Course__Requirement__c Course Requirement Course Requirement is an addition in RIO Education v3.6. It is created under Course and serves as a template with the purpose of
Master Data Template Guide - Housing
Published August 23rd, 2022 by Shi Hern Kam
Master Data Template Please ensure that you make a copy of the Master Data Template before you start. Related Tabs 32 - Housing32.1 - Room Allocation32.2 - Housing Extra Dependent Data Facility Campus Object ID rio_edhouse__Housing__crio_edhouse__Room_Allocation__crio_edhouse__Housing_Extra__c Housing The Housing module is used for Students who see
Master Data Template Guide - Term
Published March 9th, 2022 by Shi Hern Kam
Master Data Template Please ensure that you make a copy of the Master Data Template before you start. Related Tabs 5 - Term Dependent Data Educational Institution Object ID hed__Term__c Terms A Term can be most commonly associated with semesters. It is a period of study in which selected Courses will be held for that specific period of time. For ex
Create Program Discipline and Discipline Requirements from template
Published February 2nd, 2023 by Shi Hern Kam
Description When situations arise that prevent the User from cloning a Program alongside its Program Discipline, you may utilize this method to carry over the remaining Program Discipline records and its Requirements for the newly cloned Program. Resolution Once a Program has been successfully cloned without its Discipline, please follow the below s
ATTR_SetSyncRecord_TDTM
Published June 7th, 2023 by Shi Hern Kam
Custom Permission -- Event BeforeInsert Object Attribute Related RIO Education Settings -- Description Whenever the Citizenship or Disability fields are updated on the Contact, and a corresponding Attribute record has been created, this ATTR_SetSyncRecord_TDTM trigger will set the "Sync the Record" on the Attribute record to be checked.
Master Data Template Guide - Facility
Published March 9th, 2022 by Shi Hern Kam
Master Data Template Please ensure that you make a copy of the Master Data Template before you start. Related Tabs 3 - Facility Dependent Data Campus Object ID hed_Facility_c Facility A facility represents a venue inside an Educational Institution's Campus. It can be a a classroom, computer lab, residence, etc. It can also be a building or residenc
Master Data Template Guide - Grade Setting
Published March 9th, 2022 by Shi Hern Kam
Master Data Template Please ensure that you make a copy of the Master Data Template before you start. Related Tabs 4 - Grade Setting Dependent Data Educational Institution Object ID rio_ed__Grade_Setting__c Grade Settings Grade Settings are used to assigned the results a student has attained for a completed Course. Now that RIO University has been
How to resolve an "operation performed with inactive user" error
Published November 11th, 2022 by Shi Hern Kam
Description You may encounter situations when updating a record where the system will throw an error about "operation performed with inactive user". Example scenario 1: Student goes through an Application Form, but the automation behind the Form throws an error. Flow automation error when updating/creating Program Application: Example scenario 2: Ad
Master Data Template Guide - Educational Institution
Published March 8th, 2022 by Shi Hern Kam
Master Data Template Please ensure that you make a copy of the Master Data Template before you start. Related Tabs 1 - Account_Educational Institution Dependent Data - Object ID Account Educational Institution The Educational Institution will be the first record to be created and will be at the top in the Account level hierarchy. Let's say we found
Master Data Template Guide - Appointments
Published July 18th, 2022 by Shi Hern Kam
Master Data Template Please ensure that you make a copy of the Master Data Template before you start. Related Tabs 29 - Appointment Type30 - Appointment Time31 - Appointment Availabilities Dependent Data - Object ID rio_ed__Appointment_Type__crio_ed__Appointment_Time__crio_ed__Appointment_Availability__c Appointments Appointments, unlike Sessions,
How to change FEE-HELP to Self Paid for a Student's existing Enrolment
Published August 5th, 2022 by Shi Hern Kam
Some situations may exist in which a Student's current Enrolment Fee Type was supposed to be Self Paid, but instead is showing it as FEE-HELP instead. This article will show case the steps required to make the appropriate changes. At the Program Enrolment level, change the Fee-Type field value from "Financial Assistance" to "Self-Paid". The Fee Typ
How to change Self Paid to FEE-HELP for a Student's existing Enrolment
Published November 28th, 2022 by Shi Hern Kam
This article is the opposite situation of this article and will show case the steps required to make the appropriate changes. At the Program Enrolment level, change the Fee-Type field value from "Self-Paid" to "Financial Assistance".Change the Fee Type Option field to FEE-HELP. For each Unit Enrolment / Course Connection affected that is associated
Changing FEE-HELP to Self-Paid/Upfront Fee Type
Published December 8th, 2022 by Shi Hern Kam
Some situations may exist in which a Student's current Enrolment Fee Type was supposed to be Self-Paid/Upfront (the terminology for this varies), but instead is showing it as FEE-HELP instead. This article will show case the steps required to make the appropriate changes. At the Program Enrolment level, change the Fee-Type field value from "Financi
Bulk Enrollment Considerations for Course Connection
Published December 8th, 2022 by Shi Hern Kam
Overview This article is written for the event in which bulk creation of Course Connection records are required, and several considerations must be taken into account before doing so to ensure that the created Course Connection records are linked correctly. The mapping fields can be found here . Items Contact Id and Program Enrollment Id Before cond
Master Data Template Guide - Qualified Faculty
Published February 21st, 2023 by Shi Hern Kam
Master Data Template Please ensure that you make a copy of the Master Data Template before you start. Related Tabs 36 - Qualified Faculty Dependent Data Contact (Faculty) Course Department Object rio_ed__Qualified_Faculty__c Qualified Faculty The Qualified Faculty record simply dictates what Courses the Faculty member is qualified to teach. For exa
Master Data Template Guide - Agreement Course
Published February 16th, 2023 by Shi Hern Kam
Master Data Template Please ensure that you make a copy of the Master Data Template before you start. Related Tabs 34 - Agreement Course Dependent Data Agreement Object rio_ed__Agreement_Course__c Agreement Course Agreement Course specifies the Courses eligible to be used when Students apply for Transfer Credit through the Transfer Credit Wizard.
Percentage formula field in RIO Ed - Related List - Single (Aura) showing incorrect numbers
Published June 22nd, 2023 by Shi Hern Kam
Description When any formula field is included in the field set to be used in the RIO Ed - Related List - Single (Aura) component, it will display the incorrect Percentage amount. E.g.: A Session Connection field set which included the rio_ed__Attendance__c field should show 100%, however it is showing 10,000%. There is currently no fix for this
CSEN_TcsiStudentFee_TDTM
Published June 7th, 2023 by Shi Hern Kam
Custom Permission -- Event BeforeInsert, BeforeUpdate Object Course Enrollment Related RIO Education Settings -- Description Triggering condition: Whenever a Course Connection is created, or the Fee Type / Fee Type Option is updated: Student Fee Category and Student Fee Status Update Decision Tree: Decision 1IF Fee Type = BLANK, THEN Student Fe
Unable to approve Program Application due to "Community Username" error
Published April 13th, 2023 by Shi Hern Kam
Description When you manually create a Student Contact record and try to approve a Program Application , you might encounter this error below: This is the RIO Education expected behaviour, when you are attempting to approve a Program Application for a Student Contact: without a User, or, without a "Community Username" in the Contact record (field em
Load More