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Contact Us

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FAQ: Admission/Application

  • Enrollment not created when a Program Application is approved
  • Auto populate Program Plan at Program Enrollment explained
  • Program Pathway selection is empty in Application
  • Where can I find verification/supporting documents a student has submitted with their application?
  • "Portal account owner must have a role" when switching Program Application status from Draft to Submitted
  • Error when submitting Program Application as Community User (Student)
  • Application With Multiple Choice of Preference for Program
  • How to resolve an "operation performed with inactive user" error

FAQ: Program Management

  • Is it possible to expose multiple pathways in the student community?
  • How enrolled Course credits are escalated to student's enrolled Pathway
  • Multiple Pathways vs Tracks
  • How to prevent Completion Engine from running Program Enrollment with a specific academic Program
  • Calculate Program Enrollment End Date at early stage of enrollment
  • Why is Plan Requirement's requisites not working?
  • Term not showing up when enrolling to Courses
  • How to see Course pre/co-requisites in Student Portal?
  • Continuing Course
  • Reattempt Passed Course
  • Create Program Discipline and Discipline Requirements from template

FAQ: Student Management

  • How do I transfer a student from one Program to another
  • Changing Program Status from Current to Draft
  • What if a student wants to change the duration of their Program?
  • Can I change Program Plan on a Program Enrollment?
  • How to export the list of students from a Session the faculty teaches?
  • Enrolling into Course when requirement is not met
  • Can a student choose not to follow the pathway of Courses to be taken
  • Does a student need to retake a completed Course if changing Programs?
  • Do students need to take Courses completed before in a different university?
  • How to allow students to skip pre-requisite Course
  • Contact Record Management with Different Personas

FAQ: Student Community

  • Can we set up any validation to prevent Students from selecting more than one Program Discipline?
  • How to prevent students from withdrawing/cancelling a Course in the Enrollment Wizard
  • Contact record ownership for self-registration
  • Records owned by students are not visible to internal users
  • Enroll button not showing
  • Self-registration custom component
  • Show Pathway Number at Term Slider
  • Courses not showing up for enrollment in the Student Enrollment Wizard
  • Cannot enroll or unenroll from Courses
  • Extend the Pathway availability in the Student Community
  • How to manually enroll students to Courses
  • Loading Student Profile Photos
  • How to login to Student Portal as Experience user?
  • How to change PE Discipline (Major/Minor) within the same Program Enrollment
  • Can't Access Resources error in Community Builder

FAQ: Faculty Community

  • Attendance component is missing some students
  • Setting Up Faculty User
  • Login to Faculty Platform through Salesforce
  • Disabling Profile Picture in Attendance and Grading Page

FAQ: Faculty Administration

  • Add Booking fields/objects at the Attendance screen
  • How to see Qualified Faculty (from Department) under a Course?
  • Manually creating Faculty Session Connections

FAQ: Fee/Billing Management

  • How can I setup Application Fees
  • Questions on payment
  • Cannot add Fee Lines to a locked Student Fee
  • Guideline on updating Fee Type
  • How do I manage non-tuition reduction funding
  • Student Fee with Reduced Amount
  • Setting up Course Retake Fees
  • Payment Method (null - null) error
  • Troubleshooting Funding Is Not Allocated
  • Why scholarship funds are not allocated to pay off Student Fees?
  • What if a student withdraws from a Course that is already paid?

FAQ: Session Management

  • Can I add more than one faculty member to a Session?
  • How does Plan Line and Booking work?
  • Can I color code my Sessions on Calendar?
  • Why facility is not showing up in Session Scheduler
  • Why cannot load or open the Session Scheduler
  • How to customize the Session layout in the Session Scheduler?
  • How are Booked Places calculated
  • How to filter student search in Student Scheduler?
  • Auto Accept Definition in Appointment Type
  • Why faculty members/lecturers don't appear on Session Scheduler?
  • Why no Courses showing up in Session Scheduler
  • rio_ed__Booking__c field is null in rio_ed__Attendance__c Object
  • Restrict facilities from being selected in Session Scheduler
  • Can I add more than one facility to a Session?
  • Why no bookings generated after loading/migrating the Session
  • Why is Session Connection deleted when student withdraws from a Course?

FAQ: Grade Management

  • Updating Credits Attempted when Course Connection grades are not released
  • How to configure Credit Transfer Grade in Grade Settings?
  • Credit transfer between institutions (supported and non-supported Courses)
  • Credit Transfer is not working if the source Program Enrollment is withdrawn
  • Hide results from students until the grades are ready/finalized
  • Altering of grades by faculty members
  • "Grade Setting record not found!" error message when releasing grade
  • "GPA: value outside of valid range on numeric field" error message when releasing grade
  • Cannot update grades (Credits Attempted/Earned, and Grade Points/Result in Course Connection)
  • How to skip Transfer Credit Wizard to approve an External Transfer Credit
  • Why is my Auto Credit Transfer feature not working?
  • How to prevent modifying grades
  • Allow Faculty Member to Grade with both Score and Letter Grade

FAQ: Term Management

  • How to set different enrollment open dates
  • Can RIO Education support a flexible non-Term based educational environment?
  • Checklist for changing Term dates
  • Students taking a Term off

FAQ: Master Data Management

  • Modelling different Study Modes / Delivery Modes in RIO Education
  • How to migrate/load legacy data that do not have Course Offering
  • How to view deleted records

FAQ: RIO Reporting

  • "Report definition is obsolete" when opening reports
  • Receiving USI Certificate Expiring Notification

FAQ: Salesforce

  • How do I grant Login Access to the RIO Team
  • Dynamic Dashboard limit error
  • Missing Salesforce Identity Feature
  • Translate REDU terms to customer specific org
  • Metadata installation error: Cannot specify a startsWith attribute for this language
  • How to hide/disable tab for some users?
  • RIO notification options
  • Setting or updating custom field default value
  • You've exceeded the limit of 100 jobs in the flex queue
  • Cannot view student's profile picture
  • 'See other members of this site' is disabled
  • Merging Accounts/Contacts/Person Accounts
  • Person Account Merging Error
  • "Document with ID does not have an owning Library" error when upgrading to version 3.6 and above
  • Will upgrading metadata overwrite custom settings and metadata?
  • Digital Experience site is missing from App Launcher
  • Multi Factor Authentication (MFA) - 101
  • Role of Salesforce Admin
  • Difference between Customer Community (CC) and Customer Community Plus license (CC+)
  • How to disable Trigger Handlers?
  • How does the bell icon notification work

RIO Education FAQs

  • RIO Education Apps/Consoles
  • RIO Education Features Detail
  • RIO Education Glossary
  • What Open Source Libraries are used by RIO Education?
  • RIO Education Use Case for Agent
  • What is USA SEVIS & SEVIP?
  • Faculty using Lightning Platform Starter & Cases
  • Donor Management, GEM, EDA, NPSP & RIO
  • What US Financial Aid solutions work with RIO?
  • eCAF
  • Financial Aid Custom Settings Management
  • RIO Education Certificate and Key Management

Popular Articles

  1. News
  2. Integrating to Moodle with RIO Connect (Overview)
  3. Program Enrollment
  4. Integrating to Canvas with RIO Connect (Overview)
  5. Contact Us Here
  6. Session Scheduler
  7. Course Offering
  8. Session
  9. Integrating to Canvas with RIO Connect (Technical)
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